WE KNOW OUR:
BUSINESS
During our 60 years of operations, we have developed critical knowledge of valet parking attendant services, including legal matters, tax laws, risk management responsibilities, and required compliances concerning governmental ordinances. We have in our employment two Certified Parking Facility Managers. Additionally, we employ two managers who are certified as “in-house” defensive driving instructors. Our company management is dedicated to maintaining “old-fashioned” customer service protocols. We continually review and re-train according to new trends, such as, improvements in high-tech, changes in vehicles, driver safety training, and etc.
Jack Boles Parking® is a member of the National Parking Association, the National Limousine Association, the Texas Parking Association, and the Greater Dallas Chamber of Commerce. Our company actively attends seminars and training programs, which keeps us professionally up-to-date.
EMPLOYEES
Our Company is passionate in regards to the hiring and placement only of employees who demonstrate the personal qualities necessary to provide quality service to guests.
Our philosophy is to cross train all employees in proper guest interactions, including sensitivity training.
Our philosophy is to function effectively by utilizing a Management Team. This team is comprised of Valet Managers and Valet “Team Leaders” who provide assistance to each other in the overseeing of Valet operations.
We believe in a fastidious establishment of standard and acceptable accounting procedures that guarantees accountability and integrity regarding the financial aspects of the operation.
Our Executive Managers involved in Human Resources are actively involved with our legal representatives in the establishment and revisions of our Employee Handbook, Drug and Alcohol Policies, and Management Policies. Our Human Resource Management is supplemented by trade publications, and annual labor and business seminars in addition to our attorneys for updating labor law compliances.
TRAINING
The standards for “5 Star” service demands the anticipation of the guests needs, a sense of urgency, and attention to detail. Our total enterprise from management to the “line employee” are expected to function under this philosophy.
Our Hiring Process requires a prospective employee to respond to written Job Requirements to determine their ability to provide safe service based on our standards. These Job Requirements are specific and the prospective employee must be able to meet or exceed them to be hired. We utilize two background checks on potential new employees. Our employee background check systems include subscriptions to: “Screenow.com” (formerly “Rapsheets.com”), and “Publicdata.com”. These check systems provide us Motor Vehicle Records for all States in our country, and felonious and serious misdemeanor violations. We do not hire anyone that does not have legal status in the United States, which includes a driver’s license issued by one of the 50 states
These background checks concentrate on employment history, police and criminal court records, and especially driving on Motor Vehicle Records. If the applicants meet our standards, they are offered entry-level employment.
Our basic training program begins with a New Employee Orientation to our company's General Policies contained in our Employee Handbook. Proper Conduct, Manners and Protocol, Employee Safety, Vehicle Care, Safe Vehicle Operations, Appropriate Guest Interactions, Grooming and Appearance, Customer Confidentiality, Time and Tip Reporting, Employee Compensation, Drug and Alcohol Policies and other matters are addressed in this orientation.
Our training also includes Guest Greeting Procedures, Cashiering and Ticket Systems, Auditing and Accounting Control, Traffic Flow Procedures, Key Control, Incident/Accident and Supervisors Reporting, Package and Vehicle Contents Handling, Parking Areas Usage, Vehicle Driving Tests, Safe Parking and Safe Vehicle Operational Procedures, and Fire and Emergency Procedures. These training items are established in our written Operations Manuals that are fashioned for each location, in addition to a General Operations Manual, and a very comprehensive training/testing manual. This manual is referred to as our Company “Yellow Book”. This book is established on the Smith Systems® Defensive Driving Program with unique Valet Parking Attendant Services safety items incorporated. All of our Company manuals are the product of nearly 60 years of experience, and are updated to reflect the changes in law, vehicles, driving and parking habits. In our opinion, our training manuals are the most comprehensive in our industry.